As Principal Product Manager for the BMC Knowledge Management SaaS Product, you will primarily be tasked with defining the product roadmap for the Knowledge Management product, consolidate knowledge sources into the Knowledge Management solution & integrate Knowledge Management into all of BMC’s Helix product lines which includes the BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Business Workflows, Service Management and Operations Management product lines to launch next generation solutions for both the on-prem & SaaS products.
Each day, you will work with customers, engineering teams, product managers, designers, marketers and sales to build and deliver products that people and companies love. You will be charged with delivering and driving adoption of the product portfolio. You love making products that delight customers. You understand that great products balance simplicity and robust features to solve real world problems.
The successful candidate will have a global role based in Israel. Job functions & responsibilities:
• Accountable for delivering detailed product requirements for upcoming products based on subject matter expertise and deep understanding of the market and from working closely with customers, analysts and business stakeholders
• Understands and analyzes customer workflows at a deep level to translate market requirements to product development and the value proposition to downstream functions (marketing, sales, operations)
• Conducts competitive analysis and market assessment for establishing go-to-market strategies that capitalize on market trends, customer needs and competitive positioning
• Properly segments the market and creates specific product strategies, roadmaps and tactics to address each segment's needs and requirements
• Manages the design, development and enhancement of products to meet organizational and business objectives
• Communicates product status and roadmap evolution to senior management
• Monitor key customer metrics on product adoption, customer concerns, NPS scores
• Builds effective relationships with sales, customers, partners, and internal groups
• Supports sales and pre-sales to effectively demonstrate the latest “employee experience” solutions
• Presents and discusses product roadmaps to partners and customers
