Zendesk Administrator

About Brix: Brix is an exciting FinTech company serving as the IL R&D unit for Cross River, a profitable commercial US bank, which recently raised $160M, is winning innovation awards, and is focused on revolutionizing the business banking industry, by leveraging its banking license to doing unique things in the FinTech world. Our team of 120+ high performers has tripled in size in 2019, and hired dozens on new employees every year since, including during Covid-19 crisis. We're a Microsoft shop, using mostly C#, .net Core, microservices, Angular 9/10 and REST. We pride ourselves at being a cutting-edge technology shop, not just because we take the time and energy (and budgets) to continuously learn and keep up with what's out there, but selecting the technologies that best fit us (we have a team that works with F# and Elm). One of our core values is flexibility, because our day-to-day proves that this flexibility makes our employees happier and way more efficient. That's why most of us work from home and have a true work/life balance.

Why join us?
•We place a strong emphasis on our employees’ satisfaction and growth. Our team is the backbone of our company, and we are proud to boast an employee-centric and family-oriented culture. We set aside thousands of shekels for a personal growth plan per employee per year. We have a Net Promoter Score of 9.35, with virtually zero turnover. •We promote a work from home culture with people located all over the country, which allows our employees unparalleled flexibility to work where and when they want, with hours that are convenient for them. We strongly believe giving this freedom allows them to produce the best work possible. We have an office located in Jerusalem that is open to whomever wants to come in, but it's not mandatory (several people only come to the office once a month). •We offer competitive compensation and benefits. •Ongoing monthly knowledge sharing, training and career growth opportunities. •We are seeking people with a passion for cutting-edge technology, who enjoy a fast-paced and dynamic environment and want to work alongside other bright, talented people.

Description:
• Build and support Zendesk processes and workflows in an already matured and existing environment • Automate Zendesk tasks to support our internal departments and Enterprise level clients • Provide some technical support relating to our internal applications, including trouble shooting and system update related errors • Collaborate closely with internal departments including Development, IT, Implementations, Operations and Relationship Management • Work closely with the team in the US (East to West Coast)