Customer Experience Operation Specialist - JB-127
Customer Experience Operation Specialist - JB-127
03/03/2024We are seeking a passionate and driven customer Experience Operation Specialist to join our growing Marketing team and to work under our Global customer experience manager. The position is located in the far north of Israel. So, what's the job? You will be leading the creation of our B2B customer club (so experience in this field is essential!
In your role you will:
execute and support Customer Experience projects such as
Developing our B2B customer club, implementation and first tear support of the platform. Leading Customer Experience projects from Identification to examination, and implementation of platforms to promote the quality of customer service
Examination of different customer experience tools as well as customer service solution
Familiarity with the world of customer loyalty program/platform
know-how to execute the project end-to-end
Teamwork promoter
Working closely with the Design and development teams on customer experience platforms and tools.
Proactive Engagement: Actively engage with subsidiaries, building trust and fostering collaborative relationships. Proactively identify their challenges and opportunities for improvement
Problem-solving and Escalation: Effectively resolve day-to-day issues, troubleshoot technical problems, and escalate critical situations to the appropriate internal resources. Technical Expertise: Bridging the gap between technology and operational relevance. Cultivate a deep understanding of local markets unique needs and challenges to tailor support and exceed expectations
Customer Advocacy
Champion the voice of the customer within the organization, communicating their needs and feedback to internal teams to drive product development and improvement. Skills
Fluent English is a must. Other languages are an advantage.
Excellent communication, presentation, and interpersonal skills
Strong analytical and problem-solving skills
Ability to independently complete solution implementations
Experience with customer support/customer service tools - big advantage
Experience with web applications – advantage
Familiarity with QA processes – advantage
Fast learner and adaptable
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